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FAQs

FAQ Categories

Catalog

Wash and Care Instruction

General and Shipping

Questions & Answers

Catalog

Can I view the latest Chefwear catalog online?

Yes, simply following this link: Click Here to view the Chefwear Virtual Catalog

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Wash and Care Instruction

Can I make alterations to my Chefwear clothing?

Yes. Please launder before making alterations to account for shrinkage. Chefwear also offers Custom Orders of many items to ensure that your uniform is exactly how you want it. Please contact Customer Service at 800-568-2433 for more information.

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How do I wash my Chefwear clothing?

Machine wash in WARM water with like colors. DO NO BLEACH. Bleach greatly reduces the life expectancy of garments. Tumble dry on LOW and remove promptly. Damages resulting from improper care render the garment non-refundable.

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Can I Dry Clean my Chefwear clothing?

No, please do not dry clean. The processes used to dry clean clothing greatly reduces the lifespan of each article. Damages resulting from improper care render the garment non-refundable.

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General and Shipping

Credit Card Security: Is your site secure?

Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen when entering your credit card information. If you would prefer not to place your order online, please call Customer Service at 1-800-568-2433. One of our customer service representatives will be happy to assist you.

Click here to view our security certificate.

Note: The expiration date, card code and billing address you enter must match exactly what your financial institution has on file for your account (including the street address). If not, the transaction will be denied and your financial institution will likely place a “hold” on the funds for up to five business days even though the transaction was denied due to this address data mis-match. We do not control the authorization process. We are not charging your account multiple times in these situations.

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How do I process an RMA?

All returns and exchanges require a Return Authorization Number (RAN). Please call +1(800) 568-2433 for your RAN.

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How are shipping charges determined?

Shipping charges for all items ordered will be charged in aggregate on the first items shipped. Back-ordered items will be shipped without shipping charges as you will have been billed for total order shipping charges on the invoice for the first items shipped. ** The customer is responsible for all additional duties, taxes, and other applicable fees on international orders. For more information, please contact our customer service department at +1(800) 568-2433.

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What are the approx. shipping and handling rates for UPS Ground?

UPS Shipping and Handling charges for orders totaling:

  $0-$10 $2.20
  $11-$39 $9.35
  $40-$99 $12.65
  $100-$299 $17.60
  $300-$499 $22.00
  $500-$750 $27.50
  $751+ Add 4.68% of order
     
Rates are subject to change. Shipping rates above for the continental US only.

 

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How can I expedite my order?

It is possible to expedite your order by selecting Next Day or 2nd Day Air shipping.  In addition, phone orders received after 12 p.m. CST but before 3 p.m. CST Monday through Friday can be shipped the same day for a $5.00 rush fee.  Please note that orders shipping via UPS Next Day Air on a Friday will not be delivered on Saturday.  They will be delivered on the next business day (Monday, if it is not a Holiday).

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When can I expect to receive my embroidered merchandise?

Please allow 2-4 weeks for delivery of embroidery orders (including neck ribbons). 

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How do I return an item? How do I exchange an item? What are the fees?

Your satisfaction is important to us. Returns or exchanges will be accepted within 4 weeks of receiving your return order. All custom orders and laundered merchandise are non- returnable. Customers are responsible for return shipping charges. All returns and exchanges require a Return Authorization Number (RAN). Please call 1.800.568.2433 for your RAN.

Send returned items to:

Chefwear - Attn: Returns and Exchanges
8410 W. Sandidge Rd.
Olive Branch, MS 38654

For your protection, please insure your return and send it prepaid via UPS or US Mail. Shipping and handling fees are not refundable. A $8.50 shipping and handling fee will be charged on exchange orders of up to three items and $0.50 for each additional item after that, for the 48 contiguous states. Hawaii and Alaska, please contact customer service for applicable charges.

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When can I expect to receive a backorder?

Although we make every effort to stock all merchandise, occasionally an item may not be available to ship immediately.  All merchandise that is in stock will ship when your order is placed.  The backordered merchandise will be shipped to you as soon as it is in stock.  Backordered merchandise will usually ship within 2 weeks of placing your order.  You will not be charged for backordered merchandise until it ships.  There may be a $1.00 hold on your credit card until the backordered merchandise ships.

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Do I have to order the exact same pants/jackets to get the quantity discount?

The quantity discount will be given when merchandise of the same category is purchased in bunches. For instance, any combination of 10 pairs 100% cotton pants, Baggy, Ultimate, Cargo, or Traditional, would be sold at the first price break. The price would vary on the actual pants purchased. Four Star pants would not count toward this example. Jacket discounts are determined in the same manner. For instance, any combination of 20 or more 4 Star jackets, Cloth Knot or Short Sleeved would be sold at the lowest price break. Qualifying merchandise is not required to be the same size or color.

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Explain the sizing chart. Does Chefwear run large, small, or true to size?

Chefwear merchandise, unless specifically designated “Women’s”, is based on unisex sizing. To ensure an accurate fit, it is recommended that the chest, waist, and hips measurements are used to determine the correct size. For jackets and shirts, order the Chefwear size, S, M, L, ect., that corresponds to your chest or hip measurement, whichever is larger. Pants and shorts should be ordered using the larger of your waist or hip measurements to find the correct size on the sizing chart. Chefwear merchandise is designed to run true to size, not extra roomy or tight fitting. Women’s jackets are cut to be more form fitting, with slightly shorter shoulder length and appropriate room for hips.

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Explain the Pint Size sizing chart.

Pint Size Duds are sized using the conventional small, medium, and large sizes. Pint Size Duds should be ordered using the child’s clothing size to determine the appropriate Chefwear size.

New Chefwear Child Size Old Chefwear Child Size

XS 2T-4T
S 4-5
M 6-7
L 8-10
XL 12

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Can I have my logo embroidered?

Custom logos may be embroidered on most Chefwear merchandise. To process an order w/ a custom logo please call our Customer Service Department at 1-800-568-2433. Logos will incur a one-time Set Up fee depending on the size and number of colors in the logo. A Run Charge will also be determined by the thread count of the embroidered logo. This charge will apply to every item the logo will be embroidered on, on a per piece basis.

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How is a Chefwear garment made?

Chefwear has been a trusted source for comfortable, stylish, high quality culinary apparel for over 20 years. Founder Rochelle Huppin began designing chef pants for herself in 1988. Quickly realizing that the demand for comfortable and fashionable chef uniforms was high, she moved production to a local cut and sew factory. As the company grew, partnerships developed with US and international vendors to manufacture our own custom line of fashion forward fabrics, trims, packaging and garments, all the while maintaining our focus on high quality, innovative chef uniforms. We continue to foster strong long term relationships with our US vendors while initiating new international ones. Today, most of our line is produced in domestic factories with raw materials sourced from premier suppliers around the world. With each step that we take in the company’s development, we further commit to maintaining Chefwear’s core values of comfort, quality and style.

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