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FAQs

FAQ Categories

Catalog

Wash and Care Instruction

General and Shipping

Eco-Friendly

International Orders

Questions & Answers

Catalog

Can I view the latest Chefwear catalog online?

Yes, simply following this link: Click Here to view the Chefwear Virtual Catalog

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Wash and Care Instruction

Can I make alterations to my Chefwear clothing?

Yes. Please launder before making alterations to account for shrinkage. Chefwear also offers Custom Orders of many items to ensure that your uniform is exactly how you want it. Please contact Customer Service at 800-568-2433 for more information.

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How do I wash my Chefwear clothing?

Machine wash in WARM water with like colors. DO NO BLEACH. Bleach greatly reduces the life expectancy of garments. Tumble dry on LOW and remove promptly. Damages resulting from improper care render the garment non-refundable.

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Can I Dry Clean my Chefwear clothing?

No, please do not dry clean. The processes used to dry clean clothing greatly reduces the lifespan of each article. Damages resulting from improper care render the garment non-refundable.

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General and Shipping

Credit Card Security: Is your site secure?

Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen when entering your credit card information. If you would prefer not to place your order online, please call Customer Service at 1-800-568-2433. One of our customer service representatives will be happy to assist you.

Click here to view our security certificate.

Note: The expiration date, card code and billing address you enter must match exactly what your financial institution has on file for your account (including the street address). If not, the transaction will be denied and your financial institution will likely place a “hold” on the funds for up to five business days even though the transaction was denied due to this address data mis-match. We do not control the authorization process. We are not charging your account multiple times in these situations.

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How do I process an RMA?

All returns and exchanges require a Return Authorization Number (RAN). Please call +1(800) 568-2433 for your RAN.

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How are shipping charges determined?

Shipping charges for all items ordered will be charged in aggregate on the first items shipped. Back-ordered items will be shipped without shipping charges as you will have been billed for total order shipping charges on the invoice for the first items shipped. ** The customer is responsible for all additional duties, taxes, and other applicable fees on international orders. For more information, please contact our customer service department at +1(800) 568-2433.

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What are the approx. shipping and handling rates for UPS Ground?

UPS Shipping and Handling charges for orders totaling:

     
  $0-$38 $8.50
  $39-$99 $11.50
  $100-$299 $16.00
  $300-$499 $20.00
  $500-$750 $25.00
  $751+ Add 4.25% of order
     
Rates are subject to change. Shipping rates above for the continental US only.

 

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How can I expedite my order?

It is possible to expedite your order by selecting Next Day or 2nd Day Air shipping.  In addition, phone orders received after 12 p.m. CST but before 3 p.m. CST Monday through Friday can be shipped the same day for a $5.00 rush fee.  Please note that orders shipping via UPS Next Day Air on a Friday will not be delivered on Saturday.  They will be delivered on the next business day (Monday, if it is not a Holiday).

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When can I expect to receive my package?

Chefwear guarantees that orders placed before 12 p.m. CST will ship on the same business day, Monday through Friday or we waive the shipping cost.  Online orders received after 12 p.m. CST ship within 1 business day.  It is possible to expedite your order.  Phone orders received after 12 p.m. CST but before 3 p.m. CST can be shipped the same day for a $5.00 rush fee. The actual ground shipping time within the continental U.S. ranges from 1-5 business days, depending upon the distance from Chicago.  You should normally expect to receive your package within 5-7 days after placing the order. Please allow 7-10 business days for delivery of embroidery orders.  This includes all logo, text, collar flags and neck ribbon embroidery.  Five-Star and Premier jackets, pants and aprons can be customized with piping, lining, different buttons or different fabric.  These garments are made from scratch for you.  Please allow 6-8 weeks for delivery. Backordered merchandise will be shipped to you as soon as it is in stock at no additional shipping cost.  Backordered merchandise will usually ship within 2 weeks of placing your order.  You will not be charged for backordered merchandise until it ships.

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When can I expect to receive my custom merchandise?

Please allow 1-2 weeks for delivery of embroidery orders (including neck ribbons). Custom garments (such as custom lined jackets or lengthened pants) are made from scratch for you. Please allow 6-8 weeks for delivery.

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How do I return an item? How do I exchange an item? What are the fees?

Your satisfaction is important to us. Returns or exchanges will be accepted within 4 weeks of receiving your return order. All custom orders and laundered merchandise are non- returnable. Customers are responsible for return shipping charges. All returns and exchanges require a Return Authorization Number (RAN). Please call 1.800.568.2433 for your RAN.

Send returned items to:

Chefwear - Attn: Returns and Exchanges
2300 Windsor Court - STE C
Addison, IL USA 60101

For your protection, please insure your return and send it prepaid via UPS or US Mail. Shipping and handling fees are not refundable. A $8.50 shipping and handling fee will be charged on exchange orders of up to three items and $0.50 for each additional item after that, for the 48 contiguous states. Hawaii and Alaska, please contact customer service for applicable charges.

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When can I expect to receive a backorder?

Although we make every effort to stock all merchandise, occasionally an item may not be available to ship immediately.  All merchandise that is in stock will ship when your order is placed.  The backordered merchandise will be shipped to you as soon as it is in stock at no additional shipping cost.  Backordered merchandise will usually ship within 2 weeks of placing your order.  You will not be charged for backordered merchandise until it ships.  There may be a $1.00 hold on your credit card until the backordered merchandise ships.

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Do I have to order the exact same pants/jackets to get the quantity discount?

The quantity discount will be given when merchandise of the same category is purchased in bunches. For instance, any combination of 10 pairs 100% cotton pants, Baggy, Ultimate, Cargo, or Traditional, would be sold at the first price break. The price would vary on the actual pants purchased. Four Star pants would not count toward this example. Jacket discounts are determined in the same manner. For instance, any combination of 20 or more 4 Star jackets, Cloth Knot or Short Sleeved would be sold at the lowest price break. Qualifying merchandise is not required to be the same size or color.

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Explain the sizing chart. Does Chefwear run large, small, or true to size?

Chefwear merchandise, unless specifically designated “Women’s”, is based on unisex sizing. To ensure an accurate fit, it is recommended that the chest, waist, and hips measurements are used to determine the correct size. For jackets and shirts, order the Chefwear size, S, M, L, ect., that corresponds to your chest or hip measurement, whichever is larger. Pants and shorts should be ordered using the larger of your waist or hip measurements to find the correct size on the sizing chart. Chefwear merchandise is designed to run true to size, not extra roomy or tight fitting. Women’s jackets are cut to be more form fitting, with slightly shorter shoulder length and appropriate room for hips.

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Explain the Pint Size sizing chart.

Pint Size Duds are sized using the conventional small, medium, and large sizes. Pint Size Duds should be ordered using the child’s clothing size to determine the appropriate Chefwear size.

New Chefwear Child Size Old Chefwear Child Size

XS 2T-4T
S 4-5
M 6-7
L 8-10
XL 12

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Can I have my logo embroidered?

Custom logos may be embroidered on most Chefwear merchandise. To process an order w/ a custom logo please call our Customer Service Department at 1-800-568-2433. Logos will incur a one-time Set Up fee depending on the size and number of colors in the logo. A Run Charge will also be determined by the thread count of the embroidered logo. This charge will apply to every item the logo will be embroidered on, on a per piece basis.

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How is a Chefwear garment made?

Chefwear has been a trusted source for comfortable, stylish, high quality culinary apparel for over 20 years. Founder Rochelle Huppin began designing chef pants for herself in 1988. Quickly realizing that the demand for comfortable and fashionable chef uniforms was high, she moved production to a local cut and sew factory. As the company grew, partnerships developed with US and international vendors to manufacture our own custom line of fashion forward fabrics, trims, packaging and garments, all the while maintaining our focus on high quality, innovative chef uniforms. We continue to foster strong long term relationships with our US vendors while initiating new international ones. Today, most of our line is produced in domestic factories with raw materials sourced from premier suppliers around the world. With each step that we take in the company’s development, we further commit to maintaining Chefwear’s core values of comfort, quality and style.

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Eco-Friendly

What is Eco-Friendly?

Going Green...As chefs choose more and more organic foods for their menus, Chefwear has become increasingly interested in producing clothing using environmentally sustainable processes. We are excited to introduce our line of eco-friendly chef clothing that has widespread appeal and the bonus of giving back to the environment. Discover our great new products that feature organic cotton, bamboo and hemp. All are designed to be earth-friendly and to perform to the standards you've come to expect from Chefwear.

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What’s the difference between eco-friendly products and regular Chefwear products?

We decided to develop a line of products for our customers that were expressing interest in this particular type of apparel. We knew we could not convert our entire line of Chefwear to eco-friendly but a selection of some of the more popular items was chosen to launch the line this spring.

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Why did Chefwear decide to sell eco-friendly products now?

Because our customers asked ....“As Chefs were choosing organic foods for their kitchens we were becoming increasingly interested in clothing which was made using environmentally-sustainable processes,” Rochelle Huppin., President of Chefwear” The features and benefits of the new line of clothing will have wide spread appeal and the best part is that we know they will give back to the environment as well.”

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What makes clothing organic or eco-friendly?

The cotton used in our organic items is grown and processed using methods set forth by the Global Organic Textile Standard (GOTS).

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Will the fact that the clothing is organic raise the cost of the garment?

This is a touchy point that often comes up in the organic industry – clothing and also vegetables, fruit, meat, and everything that can bear an organic label. Chefwear is concerned at the perceived high cost of some organic and natural clothing. We think it’s important that we explain why the cost is a bit higher on these items. Organic cotton is more expensive to grow because they do not use conventional chemical fertilizers to kill weeds and fight insects. Organic cotton is more expensive to harvest because they do not use chemical harvest-aids and is more labor intensive resulting in higher harvest costs.

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Are there special care or laundry instructions for Chefwear eco-friendly garments?

For Chefwear products we include instructions with each product. You will find them printed on the outside of the bag. Machine wash inside out in cold water. Do not bleach. Tumble dry low. Remove promptly.Due to the natural dye process used on this garment, color may fade with repeated washings. This is not a sign of defective material; rather it is a sign of its unique and natural qualities.

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Other then being environmentally friendly, are there any other benefits to garments being organic cotton?

Besides the quality-of-life benefits from organic cotton, the quality of clothing produced from organic cotton is also substantially higher. Organic cotton plants produce longer-stable cotton fibers which yield stronger yarn and more durable fabrics.

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Are any of the items made from recycled fabric?

At Chefwear we are using 3 different types of fabric in our new eco-friendly line, 100% organic cotton, bamboo, and hemp. o The Cotton: Cotton and water. The two usually go hand in hand, but organic cotton is usually rain-fed, not irrigated, so it uses a lot less water. Organic cotton, as you probably know, is grown without the use of pesticides and insecticides. Farmers use composted manures and cover-crops to replace synthetic fertilizers. Innovative weeding strategies are used instead of herbicides. Beneficial insects and trap-crops are used to control pests. Nature's frost and water inducement prepare plants for harvest, instead of using toxic defoliants. o The Bamboo: Bamboo is a grass, and grows like a weed. In fact, it's the fastest growing plant on the planet. It can grow up to three feet in a day. It doesn't need help from pesticides or insecticides, and it usually grows on rain water. Just think of the strength, power and self-sufficiency of this crop. Bamboo generates more oxygen than trees. The pulp from bamboo is ground up, with superior performance, bamboo wicks moisture, keeps you cooler, and is naturally antimicrobial so it doesn't retain odors. o The Hemp: Industrial hemp is also a grass and grows like a weed, because it is one. Like bamboo, it doesn't need any help to thrive. It has no need for pesticides or insecticides, and it grows on rain water. Like bamboo, it offers superior performance compared to cotton: hemp fibers are more durable, provide better UV protection, wick moisture, and are anti-microbial. Hemp is technically superior to cotton for fabric, trees for paper, and corn for biofuel.

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What’s so great about hemp?

Hemp has many excellent properties and is being found more and more in quality garments. Hemp is the most environmentally positive crop, actually improving the condition of the soil. It requires no herbicides and is naturally resistant to insects, fungus, and other pests.

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How organic are Chefwear products, who are they certified by?

For any product sold in the U.S. – regardless of where it was grown or produced – to carry the USDA Organic logo, it must have been inspected by a certified agent of the USDA certification program. This is the current state of government regulations for organic fibers in the U.S. The same certifications are not currently in place for bamboo and hemp. And to further clarify… The USDA states that 52% of the nation's 2005 crop was genetically engineered, meaning that the seeds have been altered to resist insects in an effort to avoid harmful pesticides. While cotton is a crop that can qualify as "certified organic," there's no "organic clothing" standard set by the USDA that labels a shirt or pants as fully organic.

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How does organic translate to good for the earth?

For us at Chefwear, we see this translation as chef’s choosing more and more organic foods for their menus. It was with that we became increasingly interested in producing clothing using environmentally sustainable processes. We are excited to introduce our line of eco-friendly chef clothing that has widespread appeal and the bonus of giving back to the environment.

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International Orders

My bill to/ship to country is not listed when I check out?

If your country is not listed, please contact our customer service department at +1(800) 568-2433. We may require a wire transfer as payment for your international order.

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Can a package be shipped out of the U.S.A.?

Packages can be shipped to most locations through out the world to which a major carrier, such as UPS, FedEX, or DHL, will ship. The order can be placed online. You can also contact our Customer Service Department at +1(800) 568-2433 for further information or to place an order.

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International Orders: Duties, Taxes, Fees?

The customer is responsible for all additional duties, taxes, and other applicable fees on international orders. For more information, please contact our customer service department at +1(800) 568-2433.

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